For many first time Holiday renters, the check-in and checkout process can often be confusing. Keep things simple by providing the following instructions on a continuous basis for your guests!

Pre-Arrival: Providing check-in instructions in a timely manner is an essential part of your guest’s pre-arrival experience. We suggest you provide the following:

  • Address
  • Driving directions
  • Check-in time
  • Any special parking instructions
  • Where to find the key (is there a lock box code or will you be meeting them upon arrival?)
  • List of what is provided (linens, towels, toiletries, etc)
  • Packing suggestions
  • Best contact number to reach you at
  • Ensure your guests are aware of your House Rules! Outline any additional special instructions or rules.

 Departures: To ensure a smooth transition between arrivals and departures, it may be a good idea for you to outline the following instructions for your guests depending on your property’s needs.

  • Reiterate check-out time
  • Close and lock all doors
  • Turn off all lights and ceiling fans
  • Place all garbage into containers outside
  • Strip beds, leave sheets on laundry room floor
  • Load all dishes and start dishwasher
  • Turn off AC/Heater
  • Close all outside gates
  • Leave key on counter or in lock box
  • Remember to send your guests a “Thank you” note! This will go a long way in getting you a great review and possibly even a repeat guest!

Rental Instructions: It may not be apparent how to use certain items in your home. Don’t forget to provide any specific instructions as necessary.

  • Wifi network and password
  • Where to find extra linens/towels
  • Instructions for TV or remotes (do you have Amazon Prime or Netflix account for guests to use?)
  • Sound system instructions
  • Trash removal (where to find outside trash bins)
  • Special appliance instructions (i.e. outside BBQ or firepit?)
  • How to use the thermostat
  • Hot tub or pool heater instructions

Local Suggestions: No one knows the surrounding area better than you! Share some of your favourite spots with your guests!

  • Bars and restaurants
  • Coffee shops
  • Grocery stores
  • Shopping areas
  • Nearby parks or popular outdoor areas
  • Museums or national monuments
  • Gyms
  • Movie Theatres
  • Urgent care centres
  • Places of Worship
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